ed999 Privacy Policy
This Privacy Policy explains what personal information ed999 collects from players, how that information is used and stored, and what rights you have over your own data. Your privacy matters to us.
Our Commitment to Your Privacy
ed999 is Bangladesh's trusted online casino and sports betting platform, and we take the privacy of our players seriously. This Privacy Policy applies to all users who access the ed999 platform, including visitors who browse the site without registering and registered account holders who actively use our services. By using ed999, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described here.
This policy is written in plain, professional English so that players across Bangladesh — from Dhaka and Chittagong to Sylhet and Cox's Bazar — can clearly understand how their data is handled. If you have questions not covered here, you are welcome to contact our support team at any time. We review and update this policy whenever our data practices change in a material way, so please check back periodically.
What Personal Information We Collect
The categories of personal information that ed999 collects depend on how you interact with the platform. We collect only what is necessary to provide a safe, functional, and compliant gaming service. Below are the main categories of data we collect and the circumstances in which each is gathered.
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Registration DataWhen you create a player account on ed999, we collect your mobile phone number, chosen username, and date of birth. This information is required to create and maintain your account, verify your age (21+ only), and contact you regarding account matters. We do not collect your full name or national identity number at the point of registration, though we may request these documents later for identity verification purposes.
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Transaction DataWhen you make a deposit or request a withdrawal, ed999 collects the details of that transaction including the payment method used (bKash, Nagad, Rocket, or Upay), the transaction reference number, the amount, and the date and time of the transaction. This data is retained to maintain accurate financial records, process your requests, investigate disputes, and comply with anti-money-laundering requirements.
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Gaming Activity Dataed999 automatically records your gaming activity while you use the platform. This includes the games you play, bet amounts, game outcomes, session duration, and the dates and times of activity. This data is used to operate the platform correctly, resolve game disputes, administer bonuses, and generate responsible-gaming usage reports that help identify accounts that may benefit from player protection measures.
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Technical and Device DataWhen you access ed999, our systems automatically collect certain technical information about your device and connection. This includes your IP address, device type, operating system version, browser type, and approximate geographic location derived from your IP address. This technical data is used to detect and prevent fraudulent access, ensure the platform loads correctly on your device, and analyse general traffic patterns to improve platform performance.
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Identity Verification DocumentsWhere identity verification is required — for example, before processing a large withdrawal or when an account is flagged for review — ed999 may request a copy of a government-issued national identity card or other acceptable document. Any such document is used solely for the purpose of verifying your identity and age. Identity documents are stored securely and are not shared with any party other than those directly involved in the verification process.
How We Use Your Personal Information
ed999 uses the personal information it collects strictly for the purposes necessary to operate the platform and serve its players. We do not use player data for profiling, targeted advertising, or any purpose unrelated to the operation of the ed999 gaming service. The specific purposes for which we use your data are as follows:
- To create, maintain, and manage your ed999 player account, including processing account requests, password resets, and account closures.
- To process deposits and withdrawals via mobile financial services including bKash, Nagad, Rocket, and Upay, and to maintain accurate financial records of all transactions.
- To verify your identity and age as required under our responsible gaming policy, including processing identity documents where applicable.
- To detect, investigate, and prevent fraudulent activity, money laundering, account misuse, and any other conduct that violates our Terms & Conditions.
- To administer bonus offers, promotional credits, and free spin awards including verifying eligibility and tracking wagering requirement completion.
- To communicate with you about your account, including responding to support requests, sending security notifications, and notifying you of any material changes to these policies.
ed999 does not use your personal data for automated profiling that produces legal or similarly significant effects on you. We do not build personal profiles for the purpose of selling advertising inventory or generating revenue from third-party marketing partners.
When and With Whom We Share Your Data
ed999 does not sell, rent, or trade your personal data to third parties. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose. Every third party with whom we share data is required to handle that data securely and use it only for the specific purpose for which it was disclosed.
- Payment processors — bKash, Nagad, Rocket, and Upay receive transaction data strictly necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and regulatory obligations.
- Game content providers — Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and other game studios receive session identifiers and bet data to deliver game content and resolve game-result disputes. They do not receive your full account registration details.
- Identity verification services — where a third-party KYC service is used to assist in verifying identity documents, that service receives only the information required to complete the verification check and is contractually prohibited from using it for any other purpose.
- Legal and regulatory authorities — ed999 may disclose personal data to law enforcement or regulatory bodies where required to do so by applicable law, a court order, or a binding regulatory direction. We will disclose only the minimum information required to satisfy the legal obligation.
Outside of the circumstances listed above, ed999 will not disclose your personal data to any third party without your explicit prior consent. If you receive any unsolicited communication that claims to be from ed999 and requests sensitive account information, please treat it as fraudulent and contact our support team immediately.
How We Protect Your Personal Data
ed999 implements a range of technical and organisational security measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. All data transmitted between your device and the ed999 platform is encrypted using SSL (Secure Sockets Layer) technology, which is the same standard used by banks and financial institutions for online transaction security. Our servers are hosted in a secured environment with access controls, firewall protection, and continuous security monitoring. Access to player personal data within the ed999 team is restricted on a need-to-know basis — only staff members who require access to specific data to perform their job functions are permitted to access it.
While ed999 takes all reasonable steps to protect your personal data, no online system can guarantee absolute security. You play an important role in keeping your account secure: use a strong, unique password for your ed999 account, do not share your login credentials with anyone, and notify us immediately if you suspect your account has been accessed without your authorisation. ed999 is not responsible for losses resulting from your failure to maintain the security of your own account credentials.
Cookies and Technical Tracking Technologies
ed999 uses cookies and similar lightweight tracking technologies to operate the platform correctly and improve the player experience. A cookie is a small text file stored on your device by your browser when you visit a website. ed999 uses session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). The cookies we use fall into two categories: strictly necessary cookies, which are required for the platform to function and cannot be disabled; and functional cookies, which remember your preferences such as language selection and improve your experience on the site.
ed999 does not use advertising cookies, cross-site tracking pixels, or third-party remarketing scripts. We do not share cookie-derived data with advertising networks. If you wish to control how cookies are stored on your device, you can adjust your browser settings to refuse or delete cookies — however, disabling strictly necessary cookies may affect your ability to log in and use core platform features. Instructions for managing cookies are available in your browser's help documentation.
Your Data Rights as an ed999 Player
As a player on the ed999 platform, you have a number of rights in relation to the personal data we hold about you. These rights are set out below. To exercise any of these rights, please contact our support team. We will respond to all data rights requests within a reasonable timeframe and will not charge a fee for handling a request unless it is manifestly unfounded or excessive.
- Right of access — you may request a copy of the personal data we hold about you, along with information about how it is being used.
- Right to rectification — if any of the personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
- Right to erasure — in certain circumstances you may request that we delete the personal data we hold about you. This right is subject to legal and regulatory retention requirements — for example, we may be required to retain transaction records for a minimum period regardless of an erasure request.
- Right to restriction — you may request that we limit the way in which we use your personal data while a request for rectification or erasure is being assessed.
- Right to object — you may object to our use of your personal data for any purpose where we are relying on a legitimate interest as the legal basis for processing, rather than your explicit consent or a legal obligation.
Please note that some of these rights may be limited in certain circumstances — for example, where fulfilling a request would prevent ed999 from meeting a legal obligation or where the request relates to data that is also the personal data of another individual. We will always explain our reasoning if we are unable to fulfil a data rights request in full.
Data Retention Periods and Protection of Minors
ed999 retains personal data only for as long as necessary to fulfil the purpose for which it was collected or as required by applicable law. Account registration data and gaming activity records are retained for the duration of an active account and for a period thereafter as required by anti-money-laundering regulations. Transaction records are retained for a minimum of five years following the date of the transaction in accordance with standard financial record-keeping obligations. Identity verification documents are retained for the duration of the account relationship and for such further period as may be required by law. Where data is no longer required for any legitimate purpose and no legal retention obligation applies, we securely delete or anonymise it.
ed999 is strictly an adults-only platform. The platform is not intended for use by persons under the age of 21. ed999 does not knowingly collect personal data from anyone under 21 years of age. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor may have accessed the ed999 platform, please contact us immediately so that we can investigate and act accordingly.
Changes to This Privacy Policy and Contact Information
ed999 reviews this Privacy Policy periodically and will update it whenever our data practices change in a material way. When we make a significant change to this policy, we will notify active players via the platform interface or by direct message to the registered mobile number. The date shown in the "Last updated" notice at the top of this page reflects the most recent revision. We encourage you to review this page from time to time so that you are always aware of the most current version of our privacy commitments.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way ed999 handles your personal data, please contact our support team. Our team is available to assist players across Bangladesh and will respond to privacy-related enquiries as promptly as possible. You may also use the contact details below to submit a formal data rights request as described in the Your Rights section above.